Privacy Policy
Effective Date: September 27th, 2025
RiverRoot Cleaning Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cleaning and decluttering services.
1. Information We Collect
We may collect the following types of information:
Personal Information – such as your name, email address, phone number, and service address when you request a quote, schedule a service, or contact us.
Service Information – details about the type of cleaning or decluttering services requested, scheduling preferences, and payment details (if applicable).
Usage Information – if you visit our website or social media pages, we may collect non-identifiable data such as browser type, device, or general location.
2. How We Use Your Information
We use the information we collect to:
Provide, schedule, and complete cleaning and decluttering services.
Communicate with you regarding appointments, updates, or inquiries.
Send service reminders, promotions, or updates (if you opt in).
Improve our services and customer experience.
3. Sharing of Information
We do not sell or rent your personal information.
We may share information only in these situations:
With trusted service providers (such as payment processors or scheduling platforms) who assist us in running our business.
If required by law or to protect our legal rights.
4. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You may request access, updates, or deletion of your personal information by contacting us directly.
You can opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.
6. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a new “Effective Date.”
8. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
📧 contact@riverrootcleaning.com
📞
This website is owned and operated by RiverRoot Cleaning Co. LLC
Terms of Service
Effective Date: September 27th, 2025
Welcome to RiverRoot Cleaning Co. (“we,” “our,” or “us”). By booking or using our cleaning and decluttering services, you agree to the following Terms of Service. Please read them carefully.
1. Services Provided
We offer professional cleaning and decluttering services as described on our website, social media pages, or in communications with you. Services are tailored to each client’s needs and will be confirmed prior to the appointment.
2. Scheduling & Cancellations
Appointments may be scheduled via phone, email, or our booking platform (if applicable).
We request at least 24 hours’ notice for cancellations or rescheduling.
Late cancellations or missed appointments may be subject to a fee.
3. Payment Terms
Payment is due at the time of service unless otherwise agreed upon in writing.
We accept cash, check, credit/debit, electronic transfer].
Late or declined payments may result in additional fees.
4. Customer Responsibilities
To ensure the best service:
Please provide safe and reasonable access to the property.
Secure or remove valuables, fragile items, and pets during service.
Inform us of any special instructions, allergies, or cleaning product restrictions in advance.
5. Satisfaction Guarantee
We aim for 100% satisfaction. If you are unsatisfied with our service, please notify us within 24 hours and we will make reasonable efforts to address the issue.
6. Liability & Insurance
While we take the utmost care, RiverRoot Cleaning Co. is not liable for normal wear and tear, pre-existing damage, or items not properly secured prior to service.
We carry basic liability insurance and bonding to provide peace of mind and protection for our clients.
Damages resulting from undisclosed risks or unsafe conditions are the client’s responsibility.
7. Decluttering Services Disclaimer
Decluttering involves organizing and removing items you no longer wish to keep. We will not discard, donate, or relocate items without your direct approval. Clients are responsible for final decisions regarding their belongings.
8. Changes to Terms
We may update these Terms of Service from time to time. The updated version will always be posted with a new “Effective Date.”
9. Contact Us
For questions about these Terms of Service, please contact us:
📧 contact@riverrootcleaning.com
📞
This website is owned and operated by RiverRoot Cleaning Co. LLC
Refund & Cancellation Policy
Effective Date: September 27th, 2025
At RiverRoot Cleaning Co., we value your time and ours. To keep things fair and efficient, we’ve set the following refund and cancellation guidelines:
Cancellations
Please provide at least 24 hours’ notice if you need to cancel or reschedule.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee (up to [insert amount or % of service cost]).
Missed appointments (“no-shows”) may be charged in full.
Refunds
Service fees are non-refundable once the service has been completed.
If you are unsatisfied, please contact us within 24 hours of your appointment so we can return to address the concern at no additional charge (when reasonable).
Refunds are only issued at our discretion if we are unable to provide the agreed-upon services.
Deposits (if applicable)
Certain services or larger bookings may require a deposit.
Deposits are non-refundable if the appointment is cancelled with less than 48 hours’ notice.
Contact Us
If you have any questions about this policy, please reach out:
📧 contact@riverrootcleaning.com
📞
This website is owned and operated by RiverRoot Cleaning Co. LLC